Contact
Contact Relay IPTV
Trial requests, setup problems, channel questions and refunds all come through here.
How do I get support? Message us on WhatsApp with your account email and the device you are using, and we will reply with a fix or a rerouted server. A stream problem is only a real problem if nobody answers, so the fastest route is always a direct message rather than a ticket queue.
What to include
You will get a faster answer if the first message has:
- The email your subscription is under
- The device and player you are using
- The channel or channels affected
- Whether it happens all the time or only at certain hours
That last one matters more than people expect. A problem that only appears at 8 PM is a different problem from one that happens all day.
Before you message about buffering
Two checks solve most cases and take a minute:
- Switch to 5 GHz Wi-Fi or plug in ethernet
- Restart the device
If it persists after both, it is likely on our side and we will reroute you.
Asking about your local channels
Send your city. We will tell you which ABC, CBS, NBC and FOX affiliates are carried for your market before you pay anything.
How to reach us
WhatsApp: +212 632-199953
Support email needed — Namecheap forwarding is already on the domain.
Frequently asked questions
How fast do you reply?
WhatsApp is usually quickest. We are a small team, so replies are fast but we are not a call centre staffed around the clock.
Can I get a trial through here?
Yes. Message us and ask — see the trial page for how to test properly once you have credentials.
I paid but have not received credentials.
Message us with the payment reference. Delivery is usually within five minutes, so anything longer means something needs looking at.
Can you help me set up my player?
How do I request a refund?
Message us and see the refund policy for what applies.